Shipping policy
Last Updated: July 27, 2026
This Shipping Policy explains how MoryLighting processes, ships, tracks, and delivers customer orders.
Shipping Coverage
MoryLighting currently ships to physical delivery addresses within the 48 contiguous United States.
We do not currently offer standard shipping to Alaska, Hawaii, Puerto Rico, other United States territories, APO/FPO addresses, or international destinations under this policy.
We generally cannot deliver oversized lighting fixtures to P.O. Boxes.
Shipping availability is confirmed during checkout based on the delivery address, product size, product weight, and available carrier service.
Order Processing
Orders are processed after payment has been successfully confirmed.
- Standard processing time is 1–3 business days.
- Orders are processed Monday through Friday, excluding public holidays.
- Custom, modified, oversized, or made-to-order lighting products may require additional preparation or production time.
- Processing time is separate from shipping transit time.
If additional production time applies to a customized or made-to-order product, the estimated timeframe will be communicated to the customer before or after the order is confirmed.
Estimated Shipping Time
Estimated shipping transit time within the 48 contiguous United States is generally 7–15 business days after the order has shipped.
Oversized, fragile, custom, or made-to-order fixtures may require additional transit time because of special handling, carrier scheduling, or delivery appointment requirements.
Processing and delivery timeframes are estimates and are not guaranteed delivery dates.
Delays may occur because of carrier operations, weather conditions, seasonal shipping volume, transportation interruptions, delivery appointment requirements, or other circumstances beyond our reasonable control.
Shipping Costs
MoryLighting offers free standard shipping on all orders accepted for delivery to physical addresses within the 48 contiguous United States.
No minimum purchase amount is required.
Customers will not be charged a standard shipping fee at checkout for orders within the stated shipping area.
Additional charges may apply only when a customer requests an optional service, such as expedited shipping, special delivery arrangements, redelivery, storage, or an address change after shipment preparation has begun.
Any applicable optional charge will be disclosed to the customer before it is applied.
Sales Taxes and Other Government Charges
Applicable sales taxes are calculated during checkout where required by law.
This Shipping Policy applies only to deliveries within the 48 contiguous United States.
Any sales tax or other charge collected by MoryLighting for a specific order will be disclosed before payment is completed.
If a specific order may be subject to an additional government-imposed charge that is not included in the checkout total, MoryLighting will communicate the available information to the customer before shipment whenever reasonably known.
Tracking Information
After an order has shipped, available tracking information will be sent to the email address provided during checkout.
Please allow several business days for tracking information to begin updating after dispatch.
Oversized or freight shipments may receive less frequent tracking updates than standard parcel shipments.
If tracking has not updated for an extended period, please contact info@morylighting.com.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
Please contact us as soon as possible if an address correction is required.
Address changes cannot be guaranteed after an order has entered processing, production, shipment preparation, or transit.
If an order is delayed, returned, or requires redelivery because of an incorrect or incomplete address provided by the customer, the customer may be responsible for additional documented shipping costs.
Delivery Appointments and Unsuccessful Delivery
Some oversized lighting fixtures may require a signature or scheduled delivery appointment.
Customers are responsible for responding to carrier communications, arranging required appointments, and ensuring that the delivery location is accessible.
If delivery cannot be completed because the customer is unavailable, refuses the shipment, does not respond to the carrier, or fails to arrange a required appointment, reasonable storage, redelivery, or return shipping charges may apply.
Transit Loss and Damage
MoryLighting remains responsible for reviewing claims involving confirmed transit loss or transportation damage until confirmed delivery to the address provided by the customer.
Please inspect your order promptly after delivery and before installation.
If your order arrives damaged, defective, incomplete, or different from the item ordered, please contact info@morylighting.com within 14 calendar days of the confirmed delivery date.
Please provide:
- Your order number
- Photos of the outer shipping box or wooden crate
- Photos of the inner packaging
- Clear photos or videos showing the issue
- A photo of the shipping label
- A description of the affected product or components
Please keep the product, all components, shipping carton, inner packaging, and shipping label while the claim is being reviewed.
Do not install, repair, discard, or modify the affected product before receiving instructions from MoryLighting.
For an approved claim, MoryLighting will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, the resolution may include:
- Free replacement parts
- Free replacement glass, hardware, or electrical components
- Repair assistance
- A replacement product
- An approved return at our expense
- A refund to the original payment method
Reporting the issue as soon as possible helps us preserve shipping evidence and provide timely assistance. The 14-day reporting period does not limit your rights under our 30-day return policy or any consumer rights that cannot legally be waived under applicable law.
Lost Shipments
If tracking indicates that a shipment may be lost in transit, please contact us as soon as possible.
MoryLighting will review the tracking information and coordinate with the shipping carrier.
If the carrier confirms that the shipment was lost before delivery, MoryLighting will provide a replacement shipment, refund, or another appropriate resolution at no additional cost to the customer.
MoryLighting is not responsible for theft or loss occurring after confirmed delivery to the correct address, except where otherwise required by applicable law.
Order Changes and Cancellations
Cancellation or modification requests should be submitted within 24 hours of purchase and before order processing, production, customization, or shipment preparation begins.
Submitting a request within 24 hours does not guarantee cancellation if processing, production, customization, or shipment preparation has already started.
Custom-made, modified, personalized, or made-to-order products cannot be canceled after production has started.
Orders that have already shipped cannot be canceled and must follow our Refund Policy.
Return Address Notice
Our corporate and correspondence address at 100 Spectrum Center Dr Ste 900, Irvine, CA 92618 does not accept or process product returns.
Approved returns are processed at an authorized return processing facility located within the United States.
Please contact info@morylighting.com before returning any product. After the return request has been reviewed and approved, MoryLighting will provide the exact authorized return address, return authorization information, and return instructions.
Please review our Refund Policy for complete information about return eligibility, return shipping responsibility, non-returnable products, and refunds.
Contact Information
MORYLIGHTING LLC
Brand: MoryLighting
Email: info@morylighting.com
Customer Support Hotline: +1 (281) 250-2973
Corporate and Correspondence Address:
100 Spectrum Center Dr Ste 900
Irvine, CA 92618
United States
Customer Support Hours: Monday–Friday, 9:00 AM–8:00 PM Pacific Time (PT)