Contact Us
Thank you for visiting MoryLighting.
Our customer support team is available to assist with product information, orders, shipping, tracking, cancellations, returns, refunds, and general inquiries.
Customer Support
Email: info@morylighting.com
Phone: +1 (281) 250-2973
The telephone number above is our central customer support hotline.
Customer Support Hours
Monday–Friday
9:00 AM–8:00 PM Pacific Time (PT)
We aim to respond to customer inquiries within 1–2 business days. Messages received outside our regular support hours will be reviewed during the next available business period.
Order Support
For faster assistance with an existing order, please include:
- Your order number
- The full name used for the order
- The email address used during checkout
- The product name
- A clear description of your request
- Relevant photos or videos when reporting damage, defects, missing parts, or an incorrect product
Damaged, Defective, Incomplete, or Incorrect Products
If your product arrives damaged, defective, incomplete, or different from the item ordered, please contact us within 14 calendar days of the confirmed delivery date.
Please provide your order number, clear photos or videos showing the issue, photos of the outer and inner packaging, and a photo of the shipping label.
Please keep the product, all components, shipping carton, inner packaging, and shipping label while the claim is being reviewed.
Do not install, repair, discard, or modify the affected product before receiving instructions from MoryLighting.
For an approved claim, MoryLighting will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, this may include free replacement parts, a replacement product, an approved return at our expense, or a refund to the original payment method.
Reporting the issue as soon as possible helps us preserve shipping evidence and provide timely assistance. The 14-day reporting period does not limit your rights under our 30-day return policy or applicable law.
Returns
All returns require prior review and authorization.
Please contact our customer support team before shipping any returned product. After an eligible return request has been reviewed and approved, MoryLighting will provide the applicable return authorization information and return instructions.
Please review our Refund Policy for complete information about return eligibility, return shipping responsibility, non-returnable products, authorized return procedures, and refunds.
Business Information
MORYLIGHTING LLC
Brand: MoryLighting
Corporate and Correspondence Address:
100 Spectrum Center Dr Ste 900
Irvine, CA 92618
United States
Contact Form
You may also submit your inquiry through the contact form below.