Refund policy

Last Updated: July 27, 2026

MoryLighting accepts eligible return requests within 30 calendar days of the confirmed delivery date.

Return Eligibility

The eligibility conditions below apply to standard returns requested for reasons such as a change of mind, personal preference, incorrect size selection, or style or color preference.

Claims involving products that arrive damaged, defective, incomplete, or different from the item ordered are handled separately under the “Damaged, Defective, Incomplete, or Incorrect Products” section below.

To be eligible for a standard return, the lighting product must:

  • Be unused, uninstalled, unwired, unmodified, and in its original condition
  • Not have been altered, repaired, or damaged after delivery
  • Include all original components, hardware, mounting accessories, instructions, and packaging
  • Be securely packed in its original box or crate
  • Include the order number, receipt, or other proof of purchase

Products that have been installed, wired, used, modified, repaired, damaged after delivery, or returned with missing components may not be eligible for a standard return.

Please keep all original packaging until you have fully inspected and accepted the product.

How to Request a Return

To request a return, please contact info@morylighting.com within 30 calendar days of the confirmed delivery date.

Please include your order number, product name, reason for the return, and clear photos showing the current condition of the product and its original packaging.

All returns must be reviewed and approved before being shipped.

Please do not send product returns to our corporate and correspondence address at 100 Spectrum Center Dr Ste 900, Irvine, CA 92618. This address does not accept or process product returns.

Approved returns are processed at an authorized return processing facility located within the United States. After your return request has been reviewed and approved, MoryLighting will provide the exact authorized return address, return authorization information, and return instructions.

Products returned without prior authorization or sent to an unauthorized address may not be accepted.

Return Shipping Costs

For returns requested because of personal preference, incorrect size selection, style or color preference, or a change of mind, the customer is responsible for return shipping costs.

Customers must use the authorized return address and follow the return instructions provided by MoryLighting.

We recommend using a trackable and insured shipping service because the customer remains responsible for the returned product until it is received at the authorized return location.

If the return is caused by a product that arrived damaged, defective, incomplete, or different from the item ordered, MoryLighting will cover the approved return shipping or replacement shipping cost.

Original expedited shipping charges, special delivery fees, installation fees, electrician fees, and other optional third-party service charges are non-refundable unless the return resulted directly from an error made by MoryLighting.

Restocking Fees

We do not charge any restocking fees for approved returns.

For standard returns requested because of a change of mind, personal preference, incorrect size selection, or style or color preference, the refund amount may be reduced only to reflect documented loss in product value caused by installation, use, wiring, modification, damage after delivery, improper packing, or missing components.

This does not apply to approved claims involving products that arrived damaged, defective, incomplete, or different from the item ordered.

Any proposed deduction will be based on documented evidence and will be explained before the refund is finalized.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery and before installation.

If your product arrives damaged, defective, incomplete, or different from the item ordered, please contact info@morylighting.com within 14 calendar days of the confirmed delivery date.

Please provide:

  • Your order number
  • Photos of the outer shipping box or wooden crate
  • Photos of the inner packaging
  • Clear photos or videos showing the issue
  • A photo of the shipping label
  • A description of the affected product or components

Please keep the product, all components, shipping carton, inner packaging, and shipping label while the claim is being reviewed.

Do not install, repair, discard, or modify the affected product before receiving instructions from MoryLighting.

For an approved claim, MoryLighting will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, the resolution may include:

  • Free replacement parts
  • Free replacement glass, hardware, or electrical components
  • Repair assistance
  • A replacement product
  • An approved return at our expense
  • A refund to the original payment method

Reporting the issue as soon as possible helps us preserve shipping evidence and provide timely assistance. The 14-day reporting period does not limit your rights under our 30-day return policy or any consumer rights that cannot legally be waived under applicable law.

Installation-Related Issues

Hardwired lighting fixtures should be installed by a qualified licensed electrician in accordance with applicable electrical codes and installation instructions.

Damage caused by improper installation, incorrect assembly, unauthorized modification, unsuitable structural support, incorrect voltage, incompatible dimmers or bulbs, or failure to follow installation instructions is not considered a product defect.

Custom and Made-to-Order Products

Custom-made, modified, personalized, or made-to-order products are not eligible for cancellation or return after production has started.

This includes products with customer-requested dimensions, finishes, colors, hanging lengths, canopy sizes, voltage configurations, or other customized specifications.

If a customized product arrives damaged, defective, incomplete, or different from the confirmed order specifications, please contact us within 14 calendar days of the confirmed delivery date.

Non-Returnable Products

  • Installed or wired lighting fixtures
  • Used, altered, repaired, or modified products
  • Custom-made or personalized products after production has started
  • Products returned without prior authorization
  • Products returned without original packaging for a standard customer-remorse return, unless otherwise approved by MoryLighting
  • Products with missing hardware, accessories, glass, or components, except when the missing component is the subject of an approved claim
  • Products damaged through improper handling or installation
  • Clearance or final-sale products specifically marked as non-returnable
  • Gift cards

Exchanges

We do not process direct exchanges.

The fastest way to receive a different product is to request a return for the original product. After the return has been approved, you may place a separate order for the replacement product.

New orders are subject to current pricing, availability, processing time, and shipping time.

Refunds

After a returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

Your bank, credit card provider, or payment processor may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact info@morylighting.com.

Order Cancellations

Cancellation or modification requests should be submitted within 24 hours of purchase and before order processing, production, customization, or shipment preparation begins.

Submitting a request within 24 hours does not guarantee cancellation if processing, production, customization, or shipment preparation has already started.

Custom-made, modified, personalized, or made-to-order products cannot be canceled after production has started.

Orders that have already shipped cannot be canceled and must follow the standard return process.

Contact Information

MORYLIGHTING LLC
Brand: MoryLighting
Email: info@morylighting.com
Customer Support Hotline: +1 (281) 250-2973
Corporate and Correspondence Address:
100 Spectrum Center Dr Ste 900
Irvine, CA 92618
United States
Customer Support Hours: Monday–Friday, 9:00 AM–8:00 PM Pacific Time (PT)

Please note: The address above does not accept or process product returns. Approved returns must be sent to the authorized return address provided by MoryLighting after the return request has been reviewed and approved.