FAQs
Below are answers to common questions about MoryLighting products, orders, shipping, returns, installation, and customer support.
1. Where does MoryLighting ship?
MoryLighting currently ships to physical delivery addresses within the 48 contiguous United States.
We do not currently offer standard shipping to Alaska, Hawaii, Puerto Rico, other United States territories, APO/FPO addresses, or international destinations.
We generally cannot deliver oversized lighting fixtures to P.O. Boxes.
Shipping availability is confirmed during checkout based on the delivery address, product size, product weight, and available carrier service.
2. How long does order processing take?
Standard order processing generally takes 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding public holidays.
Custom, modified, oversized, or made-to-order lighting products may require additional preparation or production time.
Processing time is separate from shipping transit time.
3. How long does shipping take?
Estimated shipping transit time within the 48 contiguous United States is generally 7–15 business days after the order has shipped.
Oversized, fragile, custom, or made-to-order fixtures may require additional transit time because of special handling, carrier scheduling, or delivery appointment requirements.
Processing and delivery timeframes are estimates and are not guaranteed delivery dates.
Delays may occur because of carrier operations, destination, weather conditions, seasonal shipping volume, transportation interruptions, or other circumstances beyond our reasonable control.
4. How much does shipping cost?
MoryLighting offers free standard shipping on all orders accepted for delivery to physical addresses within the 48 contiguous United States.
No minimum purchase amount is required.
Customers will not be charged a standard shipping fee at checkout for orders within the stated shipping area.
Additional charges may apply only when a customer requests an optional service, such as expedited shipping, special delivery arrangements, redelivery, storage, or an address change after shipment preparation has begun.
Any applicable optional charge will be disclosed before it is applied.
Please review our Shipping Policy for complete shipping information.
5. Will I receive tracking information?
Yes. After your order has shipped, available tracking information will be sent to the email address provided during checkout.
Please allow several business days for tracking information to begin updating after dispatch.
Oversized or freight shipments may receive less frequent tracking updates than standard parcel shipments.
If tracking has not updated for an extended period, please contact info@morylighting.com.
6. Can I cancel or modify my order?
Cancellation or modification requests should be submitted within 24 hours of purchase and before order processing, production, customization, or shipment preparation begins.
Submitting a request within 24 hours does not guarantee cancellation if processing, production, customization, or shipment preparation has already started.
Custom-made, modified, personalized, or made-to-order products cannot be canceled after production has started.
Orders that have already shipped cannot be canceled and must follow our standard return process.
To request a cancellation or modification, please contact info@morylighting.com and include your order number.
7. What should I do if my order arrives damaged, defective, incomplete, or incorrect?
Please contact info@morylighting.com within 14 calendar days of the confirmed delivery date.
Please provide:
- Your order number
- Photos of the outer shipping box or wooden crate
- Photos of the inner packaging
- Clear photos or videos showing the issue
- A photo of the shipping label
- A brief description of the affected product or components
Please keep the product, all components, shipping carton, inner packaging, and shipping label while the claim is being reviewed.
Do not install, repair, discard, or modify the affected product before receiving instructions from MoryLighting.
For an approved claim, MoryLighting will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, this may include free replacement parts, replacement glass, hardware or electrical components, repair assistance, a replacement product, an approved return at our expense, or a refund to the original payment method.
Reporting the issue as soon as possible helps us preserve shipping evidence and provide timely assistance. The 14-day reporting period does not limit your rights under our 30-day return policy or any consumer rights that cannot legally be waived under applicable law.
8. What is the return period?
Eligible return requests may be submitted within 30 calendar days of the confirmed delivery date.
Products must generally be unused, uninstalled, unwired, unmodified, and returned with all original components, accessories, hardware, instructions, and original packaging.
All returns require prior review and authorization.
Please do not ship a returned product before receiving return authorization and return instructions from MoryLighting.
Please review our Refund Policy for complete information about return eligibility, non-returnable products, return procedures, shipping responsibility, and refunds.
9. Who pays for return shipping?
For returns requested because of personal preference, incorrect size selection, style or color preference, or a change of mind, the customer is responsible for return shipping costs.
For approved claims involving a product that arrived damaged, defective, incomplete, or different from the item ordered, MoryLighting will cover the approved return shipping or replacement shipping cost.
10. Do you charge a restocking fee?
No. MoryLighting does not charge restocking fees for approved returns.
A refund may still be reduced or denied if a returned product has been installed, used, wired, modified, damaged after delivery, improperly packed, or returned with missing components.
Any proposed deduction will be based on documented damage, missing components, or loss in product value and will be explained before the refund is finalized.
11. Are bulbs included?
Whether bulbs are included depends on the individual product.
Please review the applicable product page for the bulb base, number of lights, maximum wattage, and included-components information.
Do not assume bulbs are included unless the product page specifically states that they are included.
12. Are your lighting fixtures dimmable?
Dimming compatibility depends on the individual fixture, bulb, driver, transformer, and dimmer control.
Please review the applicable product specifications before purchasing.
When dimming compatibility is required, customers should use compatible dimmable bulbs or drivers and an appropriate dimmer switch.
13. Are all products UL Listed or ETL Certified?
Certification varies by product.
MoryLighting does not represent that every product is UL Listed or ETL Certified unless the applicable certification is specifically stated and supported on the individual product page.
Please contact our customer support team before ordering if certification is required for a particular residential, commercial, or local code application.
14. Do you provide installation services?
No. MoryLighting does not provide installation services.
Hardwired lighting fixtures should be installed by a qualified licensed electrician in accordance with applicable local electrical codes, structural requirements, and installation instructions.
Customers and installers should confirm fixture dimensions, weight, voltage, wattage, mounting requirements, structural support, bulb compatibility, and dimmer compatibility before installation.
15. How can I contact customer support?
Email: info@morylighting.com
Phone: +1 (281) 250-2973
The telephone number above is our central customer support hotline.
Customer Support Hours:
Monday–Friday
9:00 AM–8:00 PM Pacific Time (PT)
We aim to respond to customer inquiries within 1–2 business days. Messages received outside our regular support hours will be reviewed during the next available business period.
For faster assistance with an existing order, please include your order number and the email address used during checkout.
16. Where is MoryLighting located?
MORYLIGHTING LLC
Brand: MoryLighting
Corporate and Correspondence Address:
100 Spectrum Center Dr Ste 900
Irvine, CA 92618
United States